In 2019, frustrated by increasing commissions and reducing service, we set about reimagining commercial insurance broking in the customer’s image.
hubb was born – an acronym for honest, usage-based broking.
And it’s no coincidence the H came first! We believe that rebuilding business owners’ trust in insurance brokers begins with honesty. vowed to operate with “radical transparency” and opened up our back office. Customers can see everything, in real-time.
And we knew that to do this, the market’s existing fee structure needed to change. We flipped the existing model on its head, making the advisory element of the sale usage-based and central to our proposition. That means that hubb customers only pay for the service they consume, creating a fairer dynamic and incentivising the right behaviours.
Began building our technology
Became fully-authorised by the Financial Conduct Authority
Released the first MVP of our proprietary technology
Completed a small SEIS round with our board of advisors
Acquired Digital FIneprint (DFP)
Reached £10m of Gross Written Premium and onboarded our 750th customer
employees and growing
hubb and the Metaverse
On the 9th February 2022, hubb announced that we had become the world’s first metaverse-ready insurance broker. Having run an initial pilot of the technology through late 2021/early 2022, we discovered incredible value within the metaverse in respect of collaboration, meetings and perhaps most prevalently, co-working.
As a hybrid-working team, based all over the world, we found that onboarding new team members, particularly those earlier on in their careers, was simply not as effective as face-to-face. We theorized that this was due to the lack of learning through osmosis – you can learn a vast amount by simply sitting next to someone day-to-day can, observing and listening to them. After an initial awkwardness, we found this new way of working to be a huge success.
And, whilst we’re not banking on it, we hope that one day customers may join us in the metaverse so that we can conduct their insurance reviews in whatever environment best suits them.
Chief of Staff
“hubb are the place to go for the best quotes in the market. They got us the greatest quote we could have dreamt of as a new business starting up. Legends!”
“Thank you for everything you have done for us and cheers to you for being so patient and explaining things in a simplified manner.”
“I would just like to take this opportunity to thank you for all the time and effort you put into securing the renewal of our Vehicle Fleet Insurance. I was delighted that this was accomplished with minimal disruption to myself and my company and would certainly look forward to further dealings with yourself in the future.
Honestly, we’ve got no idea who this guy is, but he looks dead happy, just like our customers. With more than 750 customers across the UK, these are some of the favorite comments we’ve received about the service that hubb provides.